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WNS IT Solutions

IT Support, Web Design, IT Outsourcing

Complete IT Contracts

The best value for money contracts anywhere

IT Support & Helpdesk "Full Contract"

If you are searching for an IT Outsourcing company to provide your business a complete solution with unlimited IT Support then our Full Contract option will be perfect for you.

Our fully inclusive IT Support contract includes the following as standard:

  • 1st Line Helpdesk - with unlimited incidents logged per month
  • 2nd/3rd Line IT Engineers - to resolve escalated incidents that are unable to
    be resolved on inital contact
  • Unlimited on site engineer visits - if incidents are unable to be resolved remotely.
  • Server Managment - administration of all servers in your organisation
  • Monthly Healthchecks - of all systems in your organisation
  • Upgrades & Planning - free advice on future work and upgrades needed.

Our service level agreements for all incidents raised with us are as follows:

  • 15 minute response to all support requests
  • 4 hour resolution target to support requests
  • 8 hour onsite target when faults are identified as non-repairable remotely

 

You can view the two different pricing packages here.
Small Business Support for businesses that employ between 1- 50 people

Medium Business Support for businesses that employ between 50-200 people




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